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Senior Analyst, Business Systems – 12 Month Contract - London or Amsterdam
Region/Location: London or Amsterdam HQ Office
Ready to make your mark at the world's leading sandwich brand?
Why Join Subway?
At Subway, we're building something significant. Our mission is clear — to grow franchisee profitability, brand relevance, and long-term value — and our corporate teams sit at the heart of making that happen.
We're a business that believes in meritocracy. Results open doors here, and the people who thrive are those who bring accountability, strategic thinking, and a genuine drive to create long-term impact. You'll be empowered to think and act like an owner — because that's exactly what we need from our people.
We move with pace and purpose. We adapt quickly, focus innovation where it counts, and aren't afraid to make bold decisions. Alongside that, integrity is non-negotiable — we hold ourselves to the highest standards in how we work, how we lead, and how we treat one another.
And while we take our work seriously, we also know that the best results come from teams who celebrate progress, support each other, and bring real energy to what they do.
About the role:
We are searching for a Senior Analyst, Business Systems to support our EMEA team. This position will initially be for a 12 month period, with the view to extend.
The Senior Analyst, Business Systems acts as the technical bridge between restaurant operations, menu management platforms, third‑party delivery providers (e.g. Just Eat, Deliveroo, Uber Eats), and Point of Sale (POS) systems. Embedded within the Service Management team, this role ensures accurate, timely, and stable configuration, integration, and ongoing operation of digital ordering and menu ecosystems across the restaurant portfolio.
Responsibilities include but are not limited to:
- Own the technical translation of menu, pricing, product, and promotional requirements into menu management, aggregator, and POS systems
- Configure, maintain, and validate menu integrations between internal systems and third‑party delivery platforms
- Act as the primary technical point of contact for delivery aggregators and menu technology vendors
- Ensure consistency of menus, pricing, availability, and modifiers across all digital and in‑restaurant channels
- Support incident and problem management related to digital ordering, menu sync, and POS integration issues
- Troubleshoot integration errors, data mismatches, and order flow issues across platforms
- Support onboarding of new restaurants, brands, or delivery partners
- Collaborate with Operations, Digital, Marketing, POS, and Integration teams to support menu changes and launches
- Maintain clear documentation of configurations, interfaces, and operational procedures
- Proactively identify improvement opportunities to reduce errors, manual effort, and operational impact
Skills & Abilities:
- Strong understanding of QSR restaurant technology and operational workflows, including:
- POS: ordering flows, pricing/modifiers, discounts/promotions, refunds/voids, store procedures
- Payments: authorization/capture, settlement, reconciliation, refunds/chargebacks, device/terminal considerations, compliance awareness
- 3PD/Aggregators: menu sync, item availability, pricing parity, order injection to POS, cancellation flows, throttling/pausing, outage procedures
Additional requirements:
- A bachelor’s degree in Computer Science.
What benefits will I receive?
- Competitive paid time off to rest, reset, and recharge
- Reimbursements of various insurance plans
- Performance based rewards and recognition - results truly matter here
- Paid company holidays
- Ongoing learning opportunities, training programs, and tools to support continuous growth
- Office activities, team events, and celebrations that foster connection, collaboration, and energy at work